Privacy Policy

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Thank you for visiting Jabu Elite Personal Training website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted, and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for web sites within Jabu Elite Personal Training portfolio. If you link to other third-party web sites, please review the privacy policies posted at those sites Jabu Elite Personal Training is not responsible for how data or information is treated/handled by any third-party web site that is linked to from our sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Clients' data is directly collected, for the most part, by the Professional. He is the controller and the main responsible for the processing of the clients' personal data. Having said that, besides a minimum set of legally required measures, Jabu Elite Personal Training is not responsible for providing the information and guarantees imposed by the GDPR on the Professionals in regard to their relationship with the Client.

A series of personal data might be requested by the Professional to the Client, or recorded by observation, which may range from “simple” personal data categories (such as: billing data, user identification number, among others, such as name complete, address, cell phone, and many more) to data considered as “special” (examples of this type of data include race, personal and social history, clinical history, food history, body measurements, among other information).

Jabu Elite Pt Nutrition Coaching  only treats Client data as it is entered by the Professional, or directly through the mobile application. The use of the mobile application is intended for use by clients and is, of course, optional and, in cases where it is used, we collect the following data:

• Data entered by the client: all data entered by the Client, be it when logging in into the mobile application or posteriorly, is stored and processed. It's this set of data that allows us to identify the Client, to give him access to their reserved area, to associate them correctly with the Professional who advised them and to give them access to their plans. Examples of such data include login credentials, but also other data such as the amount of water ingested, weight, and other information.
• Location data: with the use of the mobile application we may access information contained in the GPS of your mobile device. However, this operation is optional and must always be previously consented by the user.
• Local files, notifications and other data: on certain occasions the mobile application may access, with the Client prior consent and by their order, to local files or information stored in other applications. All these operations are optional, serving only as a way of complementing and enhancing the usefulness of the service we provide. Get to know some of the features of our application:
• Notifications: for the convenience of the Client, the Jabu Elite Personal Training application will send notifications about their food plans, amounts of water, messages and appointments. These notifications are daily updated, automatically. This feature can be disabled at any time in the application settings.
• Health Apps: at the Client's request the Jabu Elite Pt Nutrition Coaching application may connect to other health applications such as Apple Health. In these cases, data on physical activity, namely, steps, distance and active calories will be collected.
• Camera and Gallery: at the Client's request, the application can access the camera and the image gallery of the mobile device, allowing the Client to take pictures and send them through message to their Professional or send images already stored in the gallery.
• Automatically collected data: in addition to the data mentioned above, we also automatically collect, through cookies and other methods and services, a set of data that allows us to know precisely how you use the platform, the country, the date and time of the login, among other information. In addition to this information we also collected other data such as the I.P. address, the browser you use to access and its version, the language, your device operating system, among others. We would like to emphasize that this type of data collection is mainly intended to facilitate the work of our team whenever you need our support. It's the collection of these groups of information that allows the quick resolution of problems on our platforms, without it we wouldn't be able to guarantee the normal operation of our service and its maintenance. For more information please check our section on how we disclose and share data with third parties (subprocessors) and our cookie policy.

We use the data we collect for a series of purposes that we want to make known. Those purposes may be based on a legal obligation, the legitimate interests of Jabu Elite Personal Training, the performance of the contract or consent, depending on the case.

• Provision of our service: we use the vast majority of the data entered, either by Professionals or Clients, so that we can provide our service as efficiently as possible within the contractual relationship established between Jabu Elite Personal Training and the Professional.
• Maintenance and improvement of services: we conduct behavioural analysis of the use made by the Professionals and by the Clients of the website and the mobile application. It is fundamentally this type of analysis that allows us to determine the usefulness of certain functionalities and change or correct them depending on the result. In addition, we may use your non-anonymized data in the context of the communication of a bug or error in the software by the user and always with the purpose of solving it. We can also, for example, at the request of the user, copy data between accounts.
• Customer support: it is essential for the quality of our service that we can answer efficiently to all the questions you ask us, using for that purpose any personal data that we deem necessary for the contact and resolution of the question that may arise, which may be, depending on the case, your full name, your email, your mobile phone number or your address, among other information. In addition to this data and with the same purpose, we may collect usage statistics of our platforms.
• Billing: it would be impossible for us to comply with our legal and tax obligations if we did not address the processing of some billing information. It is only for this purpose that we collect, at the time of payment, personal data such as the tax identification number, among others already listed above.
• Legal matters: we may use your personal data to comply with court orders and tax and administrative inspections, among other legal requirements. In the eventuality of a court order, all personal data, be it from a simple or special category, of the Professionals' or Clients', may be, if our legal team agrees with the legal basis of the warrant, made available in full to the administrative or judicial authority in question.
• Marketing: we may use your data to send you emails, notifications, text messages and postal mail. We will never do it, however, without your express authorization and you can freely choose not to subscribe and continue enjoying the rest of our services. In order to provide you with a tailor-made experience, the processing of such communications may be subject to automated individual decision-making, including profiling.
• Security and contractual purposes: we use your data to perform behaviour analysis in order to prevent or address suspicious or fraudulent conducts and to ensure that the contractual relationship between Jabu Elite Personal Training and the Professional is timely met.
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The processing of Google user data, collected in integrations such as Google Calendar and Google Fit, is used only to provide and improve the functionality of the services provided by Jabu Elite Personal Training , in accordance with the terms of the Google Privacy Policy.

We are constantly working to make the relationship between the Professional and the Client as easy as possible to expedite. As processor of the Professional, Jabu Elite Personal Training recognizes and assists the Professional in the realization of the clients' rights, as far as is technically possible and legally required, namely, by implementing the technical and administrative measures that appear to be most appropriate. For all those situations where there are no automated mechanisms for compliance with the Regulation we recommend that you contact our team or our Data Protection Officer.

We remind you that it is the responsibility of the Professional to collect the data subject consent, in the cases where the processing of the personal data is carried on that basis, as well as guarantee the rights of access, opposition, rectification, erasure, portability and limitation of the processing of the Client data, whenever applicable to the specific treatment, among other obligations arising from the Regulation. It is the responsibility of the Professional to guarantee the Client access to all rights and information to be provided under the General Data Protection Regulation.

The security of your data and the services we provide are one of our highest priorities. As such, we regularly review our platforms and servers to ensure that all measures are being taken to mitigate security risks, using the most current encryption, surveillance and auditing techniques. These measures may only reflect on our servers or, otherwise, have immediate impact on our platforms, such as increased password complexity, new SSL certificates, two-step verification, and more.

Jabu Elite Personal Training's Privacy Policy is subject to constant and periodic review. As a result of legal developments, recommendations issued by the control authorities, or changes to our business model, among others, we may have to amend this Policy. We recommend that you visit this page regularly and keep up with the latest updates. We will notify you whenever we make substantial changes to this Policy that might jeopardize your rights.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

By purchasing a package, you are agreeing to the above terms and conditions.

For any further questions please do not hesitate to contact us.